Return And Refund Policy

1. Returns & Cancellations

Customers have the right to request a return or exchange within 14 days from the date of receipt.

The product must be in its original condition (unopened, unused, with original packaging and invoice).

We do not accept returns of opened, used, or damaged products due to misuse.

2. Non-Returnable Products

Certain products cannot be returned, such as:

* Dietary supplements/health products once opened.
* Products that have been clearly used.
* Special offers and discounted items may not be eligible for return unless the product was received damaged.

3. Refunds

Once the product is received and inspected, the refund will be processed using the same payment method used by the customer:

* Credit/Debit Cards (Visa/MasterCard).
* Bank transfer/E-wallet.
* For Cash on Delivery (COD) orders, the refund will be transferred to a bank account or e-wallet.

Refund processing time: 7 – 14 business days depending on the bank or payment method.

4. Shipping & Delivery Fees

Shipping fees paid by the customer are non-refundable unless the product is received damaged or incorrect.

The customer is responsible for return shipping costs (unless the error was on our side).

5. How to Submit a Return Request

To request a return or exchange, please contact our customer service via:

Email: [info@galaxysupps.com]
WhatsApp: [01003739095]

Customers will be required to provide:

A clear photo of the product.
Order number/invoice.